Wisconsin Dells Visitor & Convention Bureau

Lead Visitor Services Representative

About the Wisconsin Dells Visitor & Convention Bureau

The Wisconsin Dells Visitor & Convention Bureau (WDVCB) is the official tourism destination management organization for the Wisconsin Dells area. A private, non-profit corporation formed in 1949, the WDVCB is funded through a combination of room tax, membership dues and advertising co-ops.

Board of Directors Count: 24

Budget: $13.5 million

# of employees: 25 full-time, 7-11 seasonal/part-time

Approximate # of members/partners: 535

Summary of Position

This position is responsible for the supervision of full-time, part-time and temporary Visitor Services Representatives (VSRs). In addition, this position ensures visitor centers are properly and adequately staffed, customers are provided an excellent quality of service, and Visitor Service Representatives’ work time is effectively and efficiently spent. This is a full-time, working manager position and does require regularly working evenings/weekends in the summer peak season and some weekends during non-peak season.

Complete job description can be viewed here


Associate degree, a minimum of three years of customer service management related experience, and a minimum of three years of supervisor experience of five or more employees or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratio, and percent and to draw and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Knowledge of spreadsheet and word processing software. Contact management software knowledge desirable.

Valid driver’s license and automobile are required to make deliveries and to monitor our Lake Delton information center.


This position is estimated to work 40-45 hours per week and pay will be based on experience. We offer comprehensive benefits to full-time employees including medical, dental, vision, short-term disability, long-term disability and life insurance, flex spending accounts, 401k with profit sharing, holiday time off, generous paid time off and much more.

How to Apply

To be considered for this position, applicants must complete the Application Form and submit the additional requested items by 11:59 p.m. on Monday, May 21, 2018. Once an applicant completes the Application Form they must attach the additional documents requested to that form to be considered for the position.

To complete the Application Form go to http://portal.wisdells.com/HR/EmploymentJobTitleListing.asp

Remember to attach:
Cover Letter

Failure to submit the required items may result in the application being rejected. Please honor our request of no phone calls. EOE


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Wisconsin Dells Visitor & Convention Bureau

701 Superior Street, PO Box 390
Wisconsin Dells, WI 53965-0390
(800) 223-3557
(608) 254-4293 (Fax)

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